Refund & Cancellation Policy

1. Order Cancellation

Because all meals are prepared fresh to order, orders can only be cancelled within 2 minutes of placement before kitchen preparation begins.

Once the kitchen has accepted the order and started cooking, cancellations are no longer permitted.

2. Quality Guarantee & Missing Items

We take immense pride in every meal we serve. If your order arrives incomplete, damaged, or does not meet our quality standards:

• Please notify us immediately (within 30 minutes of delivery) via our phone hotline or live support.
• Provide a photo of the received items and packaging if applicable.
• We will promptly arrange an immediate replacement dispatch or issue an instant store credit/refund.

3. Refund Processing Times

Approved refunds for digital payments (bKash, Nagad, Credit/Debit Cards) will be initiated within 24 hours. Depending on your payment provider, funds typically reflect in your account within 3 to 7 business days.

Cash on Delivery refunds are issued as instant store credit or processed via Mobile Financial Services (MFS).