Privacy Policy

1. Information We Collect

When you visit 165/1, place an order, or create an account, we collect information necessary to provide and improve our services.

• Contact details including your name, phone number, and email address.
• Delivery address and location coordinates for accurate food delivery.
• Order history, saved preferences, and loyalty reward points.
• Device and usage data including IP address, browser type, and interaction logs.

2. How We Use Your Information

We use the collected information strictly for operational and customer service purposes:

• Processing, preparing, and delivering your food orders swiftly.
• Sending automated SMS/WhatsApp order status notifications and delivery updates.
• Managing loyalty points, cashback, and special member promotions.
• Improving our menu selections, kitchen preparation times, and digital storefront.

3. Data Security & Protection

We implement industry-standard encryption and security protocols to safeguard your personal data. We do NOT sell, rent, or trade your personal information to third-party advertisers or data brokers under any circumstances.

All payment processing is handled through certified PCI-DSS compliant payment gateways. We never store complete credit/debit card numbers on our servers.

4. Your Rights & Control

You have full control over your personal data. You can access, update, or request deletion of your account details at any time by contacting our support team or updating your profile in the customer dashboard.

5. Contacting Us

If you have any questions or concerns regarding this Privacy Policy, please reach out to our customer care team via our Contact page or official phone hotline.